The engagement shape we actually sell
Your rollout has a technology partner. It doesn't have someone running the operating reality.
The implementation partner configures the system. They don't redesign your workflows, rewrite your SOPs, manage adoption, or run the project across vendors. HRIS, EHR, CRM, contact center — same pattern, same gap. That's what McBix fills.
8 mo
Delivered a 12-month scope
0 go-live delays
73%
Process time reduction
Team right-sized 5 → 2
33%
Faster delivery
AI-accelerated methodology
The integrated shape
Five disciplines. One engagement. One team.
Most consultancies sell one piece of a system rollout. McBix sells the integrated outcome: the rollout is delivered, the SOPs are rewritten, the team is bought in, and the project actually sticks.
Project Delivery
We run the rollout timeline, vendor coordination, and stakeholder alignment.
Without us: The implementation partner manages their scope. Nobody manages the overall project.
SOP Rewrite
We redesign every workflow for the new system — not copy-paste from the old one.
Without us: SOPs get rewritten after go-live, if at all. Teams improvise for months.
Change Management
We build adoption into every sprint — training, communication, resistance management.
Without us: A training session the week before go-live. Adoption measured never.
Process Improvement
We optimize the workflows the new system enables — not just replicate the old ones digitally.
Without us: The new system runs the same broken process 20% faster. The waste stays.
AI Strategy
We identify where AI tools accelerate the new workflows — integrated from day one.
Without us: AI gets bolted on after the rollout, creating a second change event.
When to call us
You just signed with an implementation partner. Now what?
The trigger is always the same: you're adopting a new system, and the technology side is covered — but nobody owns the operating reality. The SOP rewrites. The workflow redesign. The change management. The project governance across all the vendors.
Call us when the implementation partner has their scope — and everything outside their scope is still undefined.
Common triggers
- HRIS implementation (Rippling, Workday, Paylocity, ADP migration)
- EHR migration or optimization
- Contact center platform replacement (ACD/IVR/CTI/WFM)
- CRM implementation or migration (Salesforce, HubSpot, Dynamics 365)
- Payroll system migration
- ERP implementation at a mid-market company
- Post-acquisition system harmonization
- Any platform rollout where adoption is the actual risk
Why McBix for this
The partner sets up Rippling. The SI configures your CRM. We make the rollout stick.
Credentials that match
PMP + SAFe SPC + Lean Six Sigma Black Belt + MBA. The credential stack to run the project, optimize the process, AND manage the change — in one engagement, not three contracts.
Right-sized for 15–200
Slalom and West Monroe decline the deal. The fractional COO networks sell you a person, not an integrated methodology. We're built for the mid-market gap.
Founder-led. Same people.
The people on the sales call are the people in the project. No bait-and-switch with junior staff. No bench rotation.
Tell us what you're rolling out.
HRIS, EHR, CRM, contact center, payroll — we'll tell you what the engagement shape looks like and whether we're the right fit.